Refund and Cancellation policy

This refund and cancellation policy outlines the procedures for canceling services or requesting refunds for purchases made through our Platform. Please read the following carefully:

Cancellation Policy

1. Service cancellations will only be considered if the request is made prior to sample collection. Once a sample has been collected, cancellations are no longer possible.
2. To cancel your appointment or service, you must call our laboratory directly at the phone number provided on our website during business hours.
3. Cancellation requests made through other channels (email, contact forms, etc.) may not be processed in time and could result in the sample being collected before the cancellation is received.

Refund Policy

1. Refund requests must be initiated by calling our laboratory at the phone number provided on our website. No refund requests will be processed through other communication channels.
2. No refunds will be provided once a sample has been collected, as our laboratory incurs immediate processing costs and begins testing procedures.
3. If you cancel your appointment before sample collection, you will receive a full refund within 7 business days to the original payment method.
4. In exceptional circumstances where a test cannot be performed due to technical issues at our facility, a full refund will be provided regardless of sample collection status.
5. If you have concerns about the quality of service or test results, please contact our customer service team within 7 days of receiving your results. We will review each case individually and determine an appropriate resolution.